Technical Support Montreal

WEBENERGY TECHNICAL SUPPORT

Hosted Exchange and Webmail

Webmail access for our regular hosting customers: http://webmail2.webenergy.ca

Outlook Web Access for our Hosted Exchange Customers: http://webmail.webenergy.ca

Hosted Exchange Email Settings:

How to Set up Exchange Email:

> Outlook 2007, 2010, 2013 & 2016

In Outlook, simply create a new email account.
Make sure you set up your @webenenergy.ca email address. (myname@webenergy.ca)
Enter your password and click next.
You will be prompted to enter your username and password again.
Check the box to remember your login information.

> iPhone & IoS

Disable or disconnect from WiFi.
On the home screen of your device, tap Settings > Mail, Contacts, Calendars > Add Account.
Tap Exchange and enter your email address , password, and an optional description. Tap Next.
Make your selections and tap Save.
On the server settings page, tap the Server field and enter exchange.webenergy.ca and enter webenergy.ca in the domain field. Then click Next.
Select the services that you want to synchronize from the Exchange server. Then tap Save.

For IoS 10.3.2 and later

Make sure you are not connected to WiFi
Ignore the errors and simply save your account settings
Wait about 20 to 30 minutes and your email will sync.
For best results, use the Outlook app for iPhone

> Android

On your device, tap on the system Settings icon
Tap Accounts & sync (Accounts on some devices).
Tap Add
Tap Exchange ActiveSync (Microsoft Exchange ActiveSync on some devices).
Enter your email address and password, and then tap Manual setup.
On the next page, enter the rest of the necessary information, and then tap Next.

Email address: Your webenergy.ca address (for example, yourname@webenergy.ca)
Domain: Leave blank. (If you require a domain, enter webenergy.ca)
Username: The username you were given (Some devices might combine the domain and username the settings as domain\username. On those devices, precede your username with a backslash for example, \yourname@webenergy.ca)
Password: The password you were given.
Select This server requires an encrypted SSL connection.

If you are prompted to enable remote security administration, tap OK or Allow. (This setting enables you to remotely perform a factory reset (delete all data) on the device from the Outlook Web App (OWA) if the device is lost or stolen).
Select the services that you want to synchronize with the Exchange server, and specify how often you want to synchronize. Then, tap Next.
Enter a descriptive name for your account, and then tap Finish setup.

For best results, use the Outlook app for Android

Remote Support

We can login remotely and take control of your computer's desktop. A technician will require your ID and password that is given to you by the software. Here is the link to download the remote control software for a webenergy technician to access your computer. There is no danger in downloading and running this software. No one will access your computer without your permission.

Download Quick Support (18mb)

Online Support System

If you are a customer of ours, you have been set up in our online support and ticket system. You may login below:

TOOLS AND HELPFUL RESOURCES

About You

This is for information purposes. Below is your IP address, web browser and operating system of your computer, phone or tablet:

Your Web Browser: Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
Your IP Address: 3.144.30.193

Domain and online tools

Look Up domain name information:
Domain Tools
Whois.com
Online DNS and ping tools:
DNS Stuff Tools
Ping specific port tool:
Port Check
IP Location:
IP Tracker

Helpful Links

Looking for a free antivirus?
Best free Antivirus programs
Real-time internet traffic:
Internet Traffic Report
Do you have ports open to the internet?
Shields Up!
Make sure your website isn't blacklisted or unsafe:
Google Site Status
Look up an IP address or domain name to see if it is in an email blacklist:
MX Toolbox